Return Policy Details
14-day return window
You have 14 days from receiving your order to return items. Ensure they are complete, unused, and undamaged. This policy doesn't affect your legal rights. Learn more about withdrawal rights here.
Note: Items tailored to customer specifications are exempt from voluntary returns.
Return process and costs
We use DHL (regular German postal service) for standard parcels/boxes.
You can return your order using your regular postal service, You cover the return costs.
In select EU countries, we can provide a return label; contact return@movisi.com
If you opt for our return label, associated costs will be deducted from the refund.
Return Address:
Movisi GmbH
-return-
Leobenerstr. 104
70469 Stuttgart
For inquiries, contact return@movisi.com
Packing guidelines
Avoid damage and contamination. Ideally, return items in the original packaging with all accessories. If unavailable, use suitable packaging for protection.
Instructions for returns ordered from Movisi
• Contact: return@movisi.com
• No freight forwarded shipments accepted.
• Ensure sufficient franking.
• Note that the return and processing times vary.
Returns within Germany
For returns exceeding 31 kg or dimensions over 120x60x60 cm, contact customer service. We'll arrange pickup; otherwise, a refund isn't possible.